Privacy Policy – vrentixa.eu Bulgaria

Your privacy matters. vrentixa.eu is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act (Закон за защита на личните данни). This policy explains what data we collect, why, and how it is handled.

1. Who We Are (Data Controller)

The data controller for personal data collected through this website is:

vrentixa.eu
Operating in Bulgaria
Email: [email protected]
Phone: +359 87 345 6219

For all data protection enquiries, please contact us at the email address above.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it or when it is generated automatically during your visit. The categories of data we may collect include:

Identity data: first name, last name
Contact data: phone number, email address
Delivery data: postal address, city, postcode
Order data: products ordered, payment method selected, order notes
Technical data: IP address, browser type and version, device information, time zone, pages visited, session duration (collected via cookies — see our Cookie Policy)
Communication data: messages or enquiries you send to us

3. How We Use Your Personal Data

We use your data only for lawful purposes based on one of the following legal bases under GDPR:

Performance of a contract (Art. 6(1)(b) GDPR): to process your order, arrange delivery, confirm payment and provide customer support
Legal obligation (Art. 6(1)(c) GDPR): to comply with Bulgarian tax, accounting and consumer protection legislation
Legitimate interests (Art. 6(1)(f) GDPR): to improve our website, detect fraud, and maintain site security
Consent (Art. 6(1)(a) GDPR): where you have agreed to receive marketing communications or non-essential cookies

4. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

Delivery couriers (Speedy, Econt) — to arrange order fulfilment
Payment processors (Visa/Mastercard networks, ePay.bg) — to securely process your payment
IT service providers — for hosting and website maintenance under strict data processing agreements
Regulatory authorities — if required by Bulgarian law or court order

All third parties are required to handle your data securely and in accordance with GDPR.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described above:

Order and customer data: up to 5 years (Bulgarian accounting law requirement)
Contact form enquiries: 12 months from last interaction
Marketing consent data: until consent is withdrawn
Technical/cookie data: as specified in our Cookie Policy

6. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restriction — request that we limit how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Bulgarian data protection supervisory authority:

Commission for Personal Data Protection (CPDP)
Комисия за защита на личните данни
2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: www.cpdp.bg

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. All online payment transactions are processed over encrypted SSL connections.

9. Cookies

Our website uses cookies. For detailed information on which cookies we use and how to manage your preferences, please read our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

📧 [email protected]
📞 +359 87 345 6219

⚠ Important Reminder: This website provides informational content only and does not replace professional medical advice. Alpha Drive is a dietary supplement, not a medicinal product.

Have a Privacy Question?

Use this form to reach our data protection contact directly.